Return & Refund Policy

Our team is committed to providing the best possible support during these unprecedented COVID-19 times. Our email response and call may be longer than usual. We will continue to support and assist you as quickly as possible. You can view our Return Policy or FAQ pages for the latest updates and commonly asked questions. We appreciate your understanding and continued loyalty.

NOTE: Because our products are customized print. We only offer a return/refund for items flawed materially. If your order is defective, all you need to do is provide us clear photos showing product’s problems with your order number, please send the required documents above via email email.com. If you’re not in love with your order, we would like make it as simple as possible. See below for more information on our return and refund policy.

THE RETURN AND REFUND POLICY

1. I received the wrong item, what should I do?

We always would like to make sure that we get you all your faves! If we made a mistake and sent the wrong item, don’t worry – we’ll make it right!

When you receive the wrong item, please get in touch with us and we’ll try and sort it out for you as soon as possible. Don’t forget to provide us the information below:

  1. Your order number, item name and shipping label.
  2. Send us clear photos of the wrong item.
2. I’ve received a damaged or defective item, what should I do?

We always would like to make sure that we get you all your faves! If we made a mistake and sent the damaged or defective item, don’t worry – we’ll make it right!

When you receive the wrong item, please get in touch with us and we’ll try and sort it out for you as soon as possible. Don’t forget to provide us the information below:

1) Your order number and item name.

2) Clear photos of the wrong item.

3. I order the correct size, but it’s a little large/small than I expected, can I get a replacement to a different size?

We’re so sorry to hear that. Unfortunately, we are currently unable to give you a replacement or refund in this case. Please contact us at Email: [email protected] and we will offer you a 50% discount code if you want to reorder the item in the different size.

4. I gave a wrong address, what should I do?

All need to do is contact our support team within 24 hours, we’ll update your correct address.

5. What types of refund do you offer?

PayPal – The refund returns to the account used to make the purchase and you are provided with a unique transaction ID.
Credit Card – The refund returns to same card used at purchase and your transaction ID is your order number.

6. How long does the refund process take?

It depends on your bank policy, usually about 03-07 business days.

If the refund seems to be taking more than one week, you can contact your bank issuer to get help.

7. If my credit card has been canceled, what should I do?

You will need to contact your credit card company and get the assistance from them.

Can the refund be sent to a different card or account?

As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.